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AI only creates real value in customer service when it is built on the same ERP source of truth as employees. With new capabilities in Business Central, we show how order and payment status can be made directly actionable in practice.

Customer behavior has changed, but most product data has not. Buyers no longer want to search through long descriptions at the moment of purchase. They want clear answers, instantly. By activating existing product data through AI, e-commerce moves from passive information to active guidance. The result is purchase-ready product data that reduces friction and accelerates decision-making.

With the CURABIS Cross-Channel Platform, Business Central becomes the engine behind your web experience—from products and pricing to service agreements and payment flows. Your ERP data is exposed directly and securely to the web without heavy integrations, sync jobs, or duplicate data, all governed from a single place: Business Central. The result is a webshop, portal, or service solution that is not a parallel IT project, but a natural extension of your ERP core.

Microsoft has introduced a new feature in Business Central 2025 wave 1 under Extension Management that helps you make better use of screen space in the application. The "Optimize screen space usage" feature simplifies your workspace—especially on pages like the Customer Card, where FactBoxes can crowd key data. In this article, you’ll find a quick guide on how to enable the feature and exactly what benefits it brings, helping you focus on the data that matters most. It’s a small improvement, but one with real everyday value for Business Central users.